#1 Cloud CRM System

Customer Relationship Management

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

In addition to offering traditional CRM capabilities such as SFA, customer service management and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated ecommerce capabilities.

Benefits

Customer 360 Degree View

Get a complete customer view with a single view of all contacts and accounts, where the full history of activities and previous communication.

Gain Real Time Visibility

Get visibility into pipeline and forecasts making sales more predictable.

Opportunity Management

Standardize best practices for winning deals by linking your sales process and the customer buying process.

Real Time Visibility

Get visibility into pipeline and forecasts making sales more predictable.

NetSuite Capabilities

Campaigns & Leads Management

Enables execution and tracking of campaigns rapidly and in real-time to maximize the value of your leads and opportunities.
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Quote & Order Management

Streamline the quote and order process with a fully integrated quote-to-order, cash and fulfillment solution.
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Production Management

Get your products to market quickly and efficiently by leveraging real-time visibility into production management processes.
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Sales Forecasting

Make sales more predictable with real-time forecasting and a system of checks and balances that triangulates the sales forecast.
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Incentive Management

Provide visibility into accurate sales compensation calculation—ensuring the sales team spends more time selling and less time double-checking their commissions.
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Customer Service

Case management automates the business processes associated with customer support case assignment, management and escalation.

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Dashboards, Reporting & Analytics

Built-in, real-time role-based dashboards, reporting and analytics enabling your sales, marketing and service teams to KPIs and access the latest reports as part of their everyday activities.
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Awards

Articles & Blogs

NetSuite CRM

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